Customer satisfaction is our number one priority, and we want every customer to have a great experience with Tinycool. We think you’ll love Tinycool, but if for any reason you’re not 100% happy with your purchase from www.tinycool.com, we’ve outlined our cancellation, refund, and return policy below so you know exactly where you stand.

1. New customer satisfaction guarantee

   If you are a new customer (i.e., you’ve never used a Tinycool product before), you are covered under our 30-day satisfaction guarantee. This means that if you’re not happy with your first order, you can contact us, and if we are unable to solve your issue, you will be refunded the original order price. All we ask is that you try the product first and be open to solutions we can offer!

2. One-time purchase cancellation

   If you order a one-time purchase product, you have one hour to get in contact with us if you need to amend or cancel your order. Please use our help form here to get in contact, and please try and include your order number!

Our refund policy

1. My Tinycool is faulty or broken

   
   

   We don’t like faulty products any more than you do. To arrange this, please fill out our contact form within 14 days of your order being delivered, letting us know what the issue is. To get this resolved quickly, it’s helpful if you can provide your original order number and a description or video/picture of the fault.
   Please do not return faulty items before getting in touch with our customer service team, or your issue may not be resolved!

2. I’ve been sent the wrong order!
   

   Our packing team has a lot of orders to get through, and occasionally they might send out the wrong color case or scent (we’re only human!). If you’ve received the wrong order, let us know within 14 days of receiving the order via our contact form, and we’ll get you the correct item(s). If possible, attach a photo of the incorrect order you have received and state the item that’s missing. There’s no need to return the incorrect item, so please keep it as a spare or pass it along to a friend who might love Tinycool!

3. I’m not happy with how well Tinycool is working for me
   

   We want every customer to use Tinycool and think WOW! While the vast majority do, if you’re not happy with Tinycool, we recommend reading our blog about a little thing called the transition period. If you stick with Tinycool for a little while longer and things don’t improve, please do get in touch with us via our contact form within 30 days of receiving your order. Please include your original order number and what your issue is, and we’ll be able to help you out. If you are a new customer, you are covered under our 30-day satisfaction guarantee. The satisfaction guarantee only applies to your initial order.

4. Help! Tinycool is hurting my pits!
   

   Tinycool has been formulated to be gentle on all skin types, but a small proportion of people find their pits just don’t agree with Tinycool. If you’ve experienced an adverse reaction, we recommend checking out the remedies in our FAQs. If there’s no improvement, please contact us via our contact form within 30 days of receiving your first order. If you have sensitive skin, we have a sensitive range specially formulated for you, and we’d recommend ordering this.

Delivery issue

If there is a delivery issue with your order, please contact the team here if your order is not with you after 2 weeks of receiving the shipping confirmation email. If your order is more than 3 months old when you report the delivery issue, we may not be able to process a refund.